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SOS Helpdesk Application

The Helpdesk website and ticketing system, developed on Odoo version 13.0 Community Edition, offers robust customer support to website subscribers. With intuitive features and seamless integration.

  • Client
    SOS Info., Noumea
  • Category
    Odoo
  • Date
    Jan. 13, 2021
SOS Helpdesk Application

Key Features

  • Help Pages: The solution provides customers with help pages, offering information and guidance on various topics.
  • Ticket Management: Customers can utilize the ticket management system to raise and track their issues or queries.
  • Issue Assignment: The system allows for the assignment of issues to the relevant personnel or departments for efficient resolution.
  • Ticket Conversation: Customers can engage in ticket conversations, providing a communication channel for addressing and resolving issues.
  • My Tickets: Customers have access to a dedicated space where they can view and manage their submitted tickets, keeping track of their support interactions.
  • Email Notifications: The solution sends email notifications to customers regarding actions and updates related to their tickets, ensuring timely communication.