- Help Pages: The solution provides customers with help pages, offering information and guidance on various topics.
- Ticket Management: Customers can utilize the ticket management system to raise and track their issues or queries.
- Issue Assignment: The system allows for the assignment of issues to the relevant personnel or departments for efficient resolution.
- Ticket Conversation: Customers can engage in ticket conversations, providing a communication channel for addressing and resolving issues.
- My Tickets: Customers have access to a dedicated space where they can view and manage their submitted tickets, keeping track of their support interactions.
- Email Notifications: The solution sends email notifications to customers regarding actions and updates related to their tickets, ensuring timely communication.